Pro Trial is free for 7 days; if not canceled, it auto-renews. Web payments are 100% refundable within 7 days if unused (Korean E-commerce Act Art. 17). iOS refunds are handled by Apple; Google Play offers an automatic 48-hour refund window.
1. Legal Basis
- Korean E-commerce Consumer Protection Act, Arts. 17–18
- Korean Content Industry Promotion Act, Art. 27
- Korean Standard Terms Regulation Act
- For EU residents: GDPR and EU Consumer Rights Directive (2011/83/EU)
2. Web Payments (Toss Payments)
2.1 Withdrawal Period (7-day refund)
Per E-commerce Act Art. 17(1), members may withdraw their purchase within 7 days of payment. However, under Art. 17(2) and the Content Industry Promotion Act, refunds may be restricted if the digital content has been used.
- You have received at least one GoTEM AI analysis
- You have received a weekly report
- You have used a Pro-only feature (auto cognitive-load placement, golden-time recommendation, etc.) at least once
2.2 Refunds Due to Our Fault
Beyond the 7-day window, full refunds are available if:
- Technical defects on our end prevented normal use
- Billing errors occurred (duplicate charges, incorrect amounts)
- The service materially differs from advertised features
- We unilaterally terminate the service (pro-rated refund of unused period)
2.3 How to Request
- Email cs@brainylabs.kr with: registered email, payment date, amount, and reason
- We respond with a review result within 3 business days
- Approved refunds are returned to the original payment method within 5–7 business days (card issuer timing may vary)
3. iOS App Store
Apple In-App Purchases are governed by Apple's refund policy. BrainyLabs cannot process Apple refunds directly. Please request directly through Apple:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Select GoTEM AI Planner → "Request a Refund"
- Choose a reason and submit; Apple typically replies within 48 hours
Apple usually auto-approves refunds within 24–48 hours of first purchase. For additional compensation, contact cs@brainylabs.kr.
4. Google Play
4.1 Automatic 48-hour Refund
- Google Play Store → Menu → Payments and Subscriptions → Budget & Order History
- Select the order → "Refund"
4.2 After 48 Hours
After 48 hours, contact cs@brainylabs.kr with your Google Play order ID (GPA.xxxx-xxxx-xxxx-xxxxx), registered email, and reason.
5. Pro Trial & Auto-renewal
- Reminder notifications: 6/3/1 days before, and on the day of trial end
- Day-7: first GoTEM analysis report auto-sent to help your decision
- You can cancel anytime; cancellation stops future charges (trial continues until expiry)
- The first auto-charged month after trial is subject to the §2.1 7-day refund window
6. Non-Refundable Items
- Forced termination due to Terms violation
- Already-used digital content (see §2.1) — partial refunds may still apply
- Promotional or complimentary Pro access
- Items specifically excluded by third-party payment policies
7. Processing Times
- Toss (card): 5–7 business days
- Toss (bank transfer): within 3 business days
- Apple App Store: 48 hours to 30 days per Apple policy
- Google Play: 1–14 business days per Google policy
8. Dispute Resolution
We resolve refund disputes through good-faith negotiation first. If unresolved, you may apply to: Korea Consumer Agency (kca.go.kr / 1372), the Electronic Commerce Dispute Resolution Committee (ecmc.or.kr), or Seoul Central District Court. EU residents retain home-country forum rights.
9. Contact
For all refund inquiries: cs@brainylabs.kr (response within 1 business day).